Terms and Conditions - Frequently Asked Questions

What are your terms and conditions of sale?

The Golden Rule

We supply products of the very highest quality, but if you are not happy for any reason we will refund your money with no questions asked. Simply return the products to us within 30 days and we will refund the cost of the products in full.

The rest of these conditions are the normal legals, but the above paragraph remains our committment to you.

The "Buyer" means the customer or person who buys or agrees to buy the Goods from the Seller. The "Seller" means Organic Nutrition Limited. "Conditions" means the Conditions of Sale set out in this document and any Special Conditions agreed in writing by a director of the Seller. "Goods" means health products and other items bought and paid for by the "Buyer" from the "Seller".

These conditions shall apply to all Contracts for the sale of Goods by the Seller to the Buyer to the exclusion of all other Terms and Conditions including any to which the Buyer may purport to apply under any purchase order, confirmation of order, similar document or verbal statement or comments.
No variation or addition to these Conditions shall be effective unless agreed in writing by the Seller.
No contract for the sale of Goods shall arise until the Seller despatches the Goods to the Buyer or the Buyer notifies the Seller in writing of its acceptance of the Seller's quotation (whichever shall first occur).
Acceptance of delivery of Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Conditions.
Nothing in these Conditions shall affect the statutory rights of any consumer.

Acceptance of order:
Acceptance of your order by us will occur when we have taken payment and the completion of the contract between you and Organic Nutrition Ltd will take place on despatch to you of the products ordered, unless you are notified that we do not accept your order, even following receipt of payment. Occassionally we may experience an out of stock issue and we can choose to refund your payment to terminate the transaction.

It is important that you provide an accurate and valid email address in order that we are able to contact you and so that we are able to accept your order. If your order is not accepted for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), your order will be cancelled and we will email you to advise you of the changes. You will then need to resubmit your order. Only credit and debit cards are acceptable as payment for orders via this site. Gift vouchers or credit are not accepted.

The Price shall be that on the Seller's current price list (or if applicable the price contained in the Sellers' Quotation).
Every effort is made to ensure that the prices shown on the internet/website of the Seller are correct and agree to the latest Seller's price list. Where there is evidence of foul play and prices have been tampered with, the Seller's price list prices shall apply and the Seller reserves the right not to enter into a contract with the Buyer in these circumstances at its own discretion. If the Seller inadvertently accepts an incorrect payment from the Buyer as above, the Seller reserves the right to refund the incorrect payment to the Buyer and not enter into any contract to supply goods.
All Prices are exclusive of VAT where applicable, and charges for packing, postage and carriage (plus VAT) which shall be paid in addition as applicable and this will be made clear either in the shopping cart or on the company's order form literature.
Payment must be received in full before despatch of any Goods.

Warranty and Liability
The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller.

It is the policy of the Seller to ship all orders within 48 hours of receipt of payment. Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damage or expenses incurred by the Buyer or any other person or Company arising directly or indirectly out of failure to meet any estimated delivery date.
The Seller will make every effort to deliver the whole order in one go and recognises that it is in all parties interests to do so, however, unless otherwise agreed the Seller may deliver by instalments and in such case each instalment shall be treated as a separate Contract and any delay, default or non-delivery in respect of any instalment by the Seller shall not entitle the Buyer to cancel the remainder of the Contract.
Delivery of the Goods shall be made to the Buyer's address and the Buyer shall make arrangements necessary to take delivery of the goods whenever they are tendered for delivery.

Ownership and Risk
The Seller makes no health or medicinal or any other claim relating to the beneficial effects or otherwise of using, taking or applying any of the Sellers products.
The products and claims made, implied or otherwise, about specific products on or through the Site have not been evaluated by the United States Food and Drug Administration, nor any European Agency and are not approved to diagnose, treat, cure or prevent disease.
The Site is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on the Site, including information that may be provided on the Site directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options.
The risk in Goods shall pass to the Buyer upon delivery of the Goods.
The Seller remains the owner of the Goods affected by the Contract until the Seller has been paid in full for such Goods.
The Buyer shall inspect the Goods immediately upon delivery and shall notify the Seller within five days of delivery if the Goods are damaged or do not comply with the Contract, if the Buyer fails to do this, he is deemed to have accepted the Goods.
Any Goods in respect of which any claim of defect or damage is made shall be preserved by the Buyer intact together with the original packing at the Buyer's risk and either (a) retained by the Buyer for a reasonable period to enable the Seller or its agent to inspect or collect the Goods or (b) at the Seller's option returned by the Buyer to the Seller who will refund the cost of postage and packaging to the Buyer if the Goods are in fact defective.

Cancellation Returns
No Contract shall be cancelled nor shall any Goods which are in accordance with the Contract be returned without the prior written approval of the Seller and on terms to be determined at the absolute discretion of the Seller.
The Seller wants to build a long term relationship with the Buyer and offer the best quality products and service that it can.
Accordingly, subject to all of the above, the seller offers a 30 day "no quibble" money back guarantee on all goods, but does not include the refund of delivery charges. Any law changes that says the Seller must pay for the original postage will be refunded, to match the original charges the customer pays. It is not anticipated that the Seller will refund any postages a customer may incur in returning unwanted goods.
At the time of writing, the current law says a person can cancel their order within 14 days after delivery and then has a further 14 days to return the products. This gives 28 days.
We offer 30 days, but after this time any returns will only be accepted at our discretion. We the Seller reserve the right to make a handling and restocking charge of 20% on Goods which are returned unopened and unused, if they were ordered in error or are no longer required - this applies only if Goods are returned outside the Seller's thirty day guarantee period mentioned above.

Force Majeure
The Seller will not be under any liability whatsoever in the event that the Seller is prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond the Seller's control.

No Waiver
The Seller's failure to insist upon strict performance of any provision of these Conditions shall not be deemed to be a waiver of its rights or remedies in respect of any present or future default of the Buyer in performance or compliance with any of these conditions.

Except as may be implied by law where the Buyer is dealing as a consumer, in the event of any breach of these Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential damages.

In the event of dispute between the Buyer and the Seller, should the Seller in writing require, the Buyer agrees to submit the dispute to arbitration in accordance with the Arbitration Act for the time being in force as a legally binding alternative to Court action.
These Conditions shall be construed in accordance with English Law.